FAQs

Every dark ritual takes time. Our standard processing time is 2-5 business days. Once your package leaves our sanctuary, international shipping typically takes 7-14 business days, depending on your realm (country). You will receive a tracking link to follow its journey.

Once your order has been dispatched, you will receive an email containing a tracking incantation (link). You can use it to follow your package's journey to your doorstep.

Yes, our shadows reach across the globe. We support shipping to most countries worldwide. The rule is simple:if you are able to successfully complete the checkout process on our site, it means we can deliver to your realm.

If a piece doesn't suit your soul, you may return it within 7 days of delivery. The item must be unworn, unwashed, and in its original condition with all tags attached. Please contact our support （support@hidkrouclub.com）team to initiate the return ritual.

If the return is due to sizing issues or personal preference, the customer is responsible for the return shipping costs. However, if your item arrives cursed (damaged, stained, or incorrect), we will gladly cover the return shipping fees.

Yes, we do support exchanges to ensure your dark wardrobe fits perfectly. Please note that customers are responsible for the shipping costs when returning the original item back to us for an exchange.

Refunds are processed within 5 business days of receiving your return. You’ll receive a confirmation email once it’s been issued.

Our garments are tailored to hug your silhouette perfectly. Please refer to the specificSize Guidelocated on every product page. If your measurements fall between two sizes, we highly recommend sizing up.

Absolutely. Many of our signature pieces feature classic gothic lacing and corsetry. This allows you to cinch or loosen the garment to flatter your unique dark shape.

Darkness fades if not treated with respect. Because our pieces often feature delicate lace, velvet, or metal hardware, we strongly recommendhand washing in cold waterand hanging to dry in the shade. Never use bleach.